FAQs
Here are some frequently asked questions about the events. If you have other questions not listed below, please fill in the contact form here.
Registration & Payment
If you have any problem making your payment via our online payment gateway, please bank in to the following account:
Name: FAITH EVENTS
Account: 8605 120 439
Bank: CIMB
Once done, please email the following to [email protected]:
• Event name
• Participant’s name
• Participant’s email
• Proof of payment
Your registration will only be processed once the email and payment have been received.
Yes, but please provide their details (name, email, phone number) for the registration process.
If you have a coupon that you would like to redeem, you can enter the coupon code on the cart page or on the checkout page after filling in your details and reviewing your order.
Please note that only one coupon can be redeemed per transaction, and each coupon is valid for one redemption only. Your contact’s email address must also match the email address for the coupon. Please double-check the email where you received the coupon to confirm.
Once you have checked out and redirected to the payment page, please proceed with your payment. Do not close the browser or hit the back button until the payment has been settled; otherwise, you won’t be able to re-use your coupon code.
Please contact us if you require any further assistance.
The contact’s email address must match the email address for the coupon. Please double-check the email where you received the coupon to confirm.
Check your email spam folder, just in case. If you had purchased for someone else, please note that the ticket is sent to the attendee’s email.
You may also find all purchased tickets available from My Account > Tickets, provided that the purchase was made while logged in.
If you require further assistance regarding your tickets, please fill in the contact form here.
No. All purchases are non-refundable.
Mode conversion from onsite to online and vice versa is only available to premium ticket holders.
The conversion is limited to one time only, and a request must be submitted via the form provided in the ticket at least 48 hours prior to the event. Any request made elsewhere or after the deadline will not be entertained.
Approval is subject to seat availability, and the Organiser reserves the right to decline the request at the Organiser’s discretion.
If you are a premium ticket holder and you would like to request a mode conversion, please fill in the Mode Conversion Request form available from the main menu > Apply > Event > Mode Conversion (Premium).
If you are unable to make it to the event, your ticket can be personally given to another person to attend on your behalf, and you as the original ticket holder will be able to access the recording.
A full ticket transfer (change of participant’s details and recording access) is only available to premium ticket holders. The transfer is limited to one time only, and a request must be submitted via the form provided in the ticket at least 48 hours prior to the event. Any request made elsewhere or after the deadline will not be entertained.
If you are a premium ticket holder and you would like to request a full ticket transfer, please fill in the Ticket Transfer Request form available from the main menu > Apply > Event > Ticket Transfer (Premium).
If you are a premium ticket holder and you would like to request a mode conversion or a ticket transfer, please fill in the respective forms available from the main menu > Apply > Event.
The conversion and the transfer are limited to one time each, and the request must be submitted via the form at least 48 hours prior to the event. Any request made elsewhere or after the deadline will not be entertained.
Conversion approval is subject to seat availability, and the Organiser reserves the right to decline the request at the Organiser’s discretion.
The Policies
• All purchases are final and not refundable.
• Tickets are not exchangeable from one event to another.
• Mode conversion from onsite to online and vice versa is only available to premium ticket holders.
The conversion is limited to one time only, and a request must be submitted via the Mode Conversion Request form at least 48 hours prior to the event. Any request made elsewhere or after the deadline will not be entertained.
Approval is subject to seat availability, and the Organiser reserves the right to decline the request if deemed necessary.
• If one is unable to make it to the event, their ticket can be personally given to another person to attend on their behalf, and the original ticket holder will be able to access the recording.
A full ticket transfer (change of participant’s details and recording access) is only available to premium ticket holders. The transfer is limited to one time only, and a request must be submitted via the Ticket Transfer Request form at least 48 hours prior to the event. Any request made elsewhere or after the deadline will not be entertained.
• Only those with paid onsite tickets (minimum age of 6 and above) are allowed inside the hall.
Paid participants should proceed to the registration counter to check in and collect the entry pass.
Please bring your e-ticket and keep your proof of payment handy (no printing required).
• Walk-in registration will only be open depending on seat availability.
The Organiser reserves the right to not accept walk-in participants if the event has sold out.
• Children below the age of 6 are strictly prohibited from being inside the hall.
There will be no mothers’ room or childcare service at the event. Please make the necessary arrangement for your child.
• All participants are required to wear proper face mask.
• The Organiser reserves the right to refuse entry or request to leave any person who does not abide by the terms of entry or acts unreasonably, notwithstanding possessing an official entry pass, at the Organiser’s own discretion.
The Events
No, there will not be any notes or handouts provided for the event. Please have a pen and paper or your mobile device ready if you wish to jot down some notes.
Yes. There will be a Q&A session at the end of the event.
The recording will be made available for standard and premium ticket holders only. A link to the recording will be emailed once processing has been completed.
The recording will be accessible within 7 days after claiming for standard ticket holders and 30 days for premium ticket holders.
Yes. You can find the volunteer application page for the respective events available from the main menu > Apply.
Onsite Events
It is free seating, first come first served, and gender-segregated.
There is no couple or family seating.
Please fill in the front rows first and refrain from booking seat(s) for those who have not arrived.
Yes, but please provide their details (name, email, phone number) for the registration process.
Only children from the age of six and above with their own paid tickets are allowed to enter the hall. No children under the age of six are allowed inside. There will be no mothers’ room or childcare service during the event; please arrange any necessary childcare off-site.
All participants are required to wear proper face mask.
Please remember to sanitise your hands regularly.
If you are premium ticket holder, you can request a mode conversion to attend the event online.
The conversion is limited to one time only, and a request must be submitted via the Mode Conversion Request form available from the main menu at least 48 hours prior to the event. Any request made elsewhere or after the deadline will not be entertained.
Approval is subject to seat availability, and the Organiser reserves the right to decline the request at the Organiser’s discretion.
For basic ticket holders, mode conversion is not available. However, a recording will be provided after the event.
If you require a special seat or assistance due to a physical/medical condition, please fill in the contact form here at least 48 hours before the event day to allow proper arrangements to be made.
Special seating requests for any reason other than the above will not be entertained.
No food or drink is allowed inside the hall, with the exception of bottled plain water.
No, you will only need to show your e-ticket to gain entry to the hall.
However, please have your identification documents with you at all times, in case of any inspection by the authorities.
Mode conversion from online to onsite is only available to premium ticket holders.
The conversion is limited to one time only, and a request must be submitted via the Mode Conversion Request form available from the main menu at least 48 hours prior to the event. Any request made elsewhere or after the deadline will not be entertained.
Approval is subject to seat availability, and the Organiser reserves the right to decline the request at the Organiser’s discretion.
If you are a premium ticket holder and you would like to request a mode conversion, please go to the main menu > Apply > Mode Conversion (Premium).
Only those with a valid onsite ticket will be allowed to enter the hall, and this rule will be strictly enforced.
Online Events
The online events will be conducted over Zoom. You can access the session from the link provided in your email notification.
Please ensure that you have already downloaded the Zoom app on your device before the events.
You may also join from your browser, but please note that the webinar experience from the browser is limited.
Yes, but the Zoom session will be accessible on one device per ticket only.
If you are able to access the webinar, you can ask our support team on chat.
However, if you are somehow unable to access the webinar, please fill in the contact form here.